Privacy Policy
Clean Fix Build Pros LLC
Effective Date: November 2025
Clean Fix Build Pros LLC ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you contact us, request a quote, or schedule a service.
Information We Collect
When you interact with our services, we may collect the following information:
- Name and contact information (phone number, email address)
- Service address and property details
- Service preferences and scheduling information
- Payment information (processed securely through third-party payment processors)
Text Message (SMS) Communications
By providing your phone number to Clean Fix Build Pros LLC, you agree to receive text messages related to your service. We use SMS to:
- Send appointment confirmations and reminders
- Provide updates about technician arrival, delays, or rescheduling
- Send follow-up messages about service quality
- Share relevant service offers and promotions
Message frequency varies based on your service schedule and activity. Message and data rates may apply depending on your mobile carrier and plan.
How to Opt Out:
You can opt out of SMS messages at any time by replying STOP to any message we send. To request help, reply HELP. You may also contact us at hello@cleanfixbuild.com for assistance or to update your contact preferences.
How We Use Your Information
We use the information we collect to:
- Provide and improve our cleaning and maintenance services
- Schedule appointments and dispatch technicians
- Process payments and maintain billing records
- Communicate with you about your service
- Send appointment reminders and service updates
- Respond to your questions and provide customer support
How We Share Your Information
We do not sell, rent, or share your personal information or phone number with third parties for their own marketing purposes.
We only share your information when necessary to:
- Provide our services (e.g., with payment processors, scheduling systems)
- Comply with legal obligations or respond to lawful requests
- Protect our rights, property, or safety, or that of our customers
Data Security
We use reasonable administrative, technical, and physical safeguards to protect the information we collect from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Access and review the personal information we have about you
- Request corrections to your personal information
- Opt out of SMS communications (reply STOP)
- Request deletion of your personal information (subject to legal retention requirements)
Contact Us
If you have any questions about this Privacy Policy or how we use your information, please contact us:
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a new effective date. We encourage you to review this policy periodically.